Support Overview
Mambo Support Services are here to answer your questions and to help resolve any issue you have with the Mambo Enterprise product.
Service Level Objectives
Different types of support cases will have different response times. Here you can find a list of all the Service Level Objectives (SLOs) offered to Mambo.IO support packages.
Severity Definitions
All support cases opened with Mambo will be classified with a specific Severity. Here you can find a list of all the Severities and their definitions.
Supported Platforms
All support cases opened with Mambo will be classified with a specific Severity. Here you can find a list of all the Severities and their definitions.
Support Case Status
The Mambo support process follows a specific set of steps each associated with a specific status. Here you can find a list of all the case statuses and their definitions.
Security Advisories
Mambo is dedicated to providing secure software to our customers but security is tough. This page provides information regarding any security fixes that we provide to address issues which escaped our safety net.
Upgrade Path
Upgrading your Mambo Platform can be done using Blue-Green Deployments. In order for these to work you must follow these upgrade paths.
Support Policies
The Mambo support offering is based on a number of support policies. Here you will find a list of all the policies provided by Mambo.IO.