Drive motivation in financial services
Low interest rates and regulatory issues make it difficult to promote growth and sustainable profitability. The financial crisis has introduced risk management reforms and regulations which must be incorporated into your daily processes. Aggressive competitors coupled with high rates of innovation make your customers more demanding.
It is more important than ever that you increase the business value of your customer relationships. You can’t expect your employees or customers to become engaged if there is no clear and decisive message for them to embrace. You need to fundamentally roll out strategies for guidance. Focusing on positive reinforcement and constant support, measuring quality and quantity of results.
How financial services can benefit
Gamification examples in financial services
Increase in-depth product knowledge
With new products constantly going to market, it’s important that employees remain informed and up to date. Transform online tutorials and dull lectures into interactive and engaging training tools. Ensure your employees are completing their required training and staying compliant.
Challenge your employees and a give them a reason to learn. Customise the course rewards and create interactive progressions to help them discover valuable training. Allow employees to track their progress and managers to oversee it.
Ensure regulatory compliance
Offer an interactive training method that reinforces policies, maintaining compliance and adherence to industry standards. Reward your employees for sticking to policies, regularly refreshing their knowledge and being compliant.
Improving quality of customer contact in call centers
Increase customer satisfaction and first call resolutions. Inspire employees to achieve goals by recognising them for their efforts. Measure their results to reduce absenteeism, average hold time, average abandonment rate, customer satisfaction ratings and agent turn-over.
Simplify employee onboarding
Get the best out of new hires. Train employees in branding, corporate values, product portfolio, risk mitigation, safety and compliance. Align rewards and incentives around skill development, job responsibilities and information retention.
Financial education & saving programs
Create an environment that helps your clients increase financial literacy in areas like saving, investing or planning for retirement. Promote a product engagement strategy that rewards smart decisions and helps clients achieve their goals.
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