Using Gamification to Improve Contact Center Performance
The industry let’s us know that employee engagement is a real problem. A problem with real costs associated to it. The silverlining is that solving this problem has the potential to unlock your profits, reduce your costs and improve customer retention. So how do you keep your employees focused? What benefits can you get from using gamification in your contact center?
Maximise the Potential of your Software Development Teams
Developers continuously work on similar tasks and deepen their skills in the process. Their improved skills make the tasks become easier and more of a routine. Unfortunately for us, routine reduces motivation. To keep your developers engaged you need to give them goals and targets to strive for. A clear path to their career and personal development. An environment where they are recognised for their efforts and rewarded accordingly. Learn the benefits of applying gamification to your software development processes.
Successful Learning with Gamification
Onboarding and training your employees is crucial to the success of your business. Better informed employees means better customer experiences, more sales, higher customer satisfaction, and many more desirable outcomes. But how do we keep up with the businesses which are successfully leveraging learning? How is learning happening in these organisations? How do we help our employees retain what they’ve learnt? What role can gamification play in this scenario?
Transforming Performance Management with Gamification
Poor management skills carry long-lasting effects that can affect an entire organization. Effective performance management involves balancing company and employee objectives. How do you set expectations and merge corporate and individual goals? Do your employees and managers regularly communicate about their progress against expectations? How do you improve the engagement of employees with real-time recognition? How does gamification improve productivity, retention, and morale?
Be Proactive About Engagement Using Gamification in your Business
When you have disengaged employees, you will come across higher rates of absenteeism, lack of productivity, poor collaboration, poor customer service, higher turnover, no participation in communities, and the list goes on. Using Enterprise Gamification in your business helps you identify the core drivers of your employees’ engagement. It helps you set the correct KPIs to measure performance and to coach your employees towards an ideal level of performance.