Gamification in Telecommunications

Increase employee performance. Boost customer engagement.
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Boost Your Teams Performance

Telecoms are facing more demanding customers and growing competition from non traditional providers. To retain customers it is important to offer a quality service. To have well trained employees who are capable of hitting their targets. Lack of this can create risks for the entire company.

Gamification can be used to ensure your company’s growth. It allows you to communicate your expectations. To provide guidance when necessary. To clearly define career milestones and goals. Use it to improve the performance of your contact centers, sales teams or sales channels.

Benefits of Gamification in Telecommunications

telecommunications gamification diagram
  • Drive employee engagement and job satisfaction

  • Improve contact center environment

  • Increase customer experience and loyalty

  • Ensure full product knowledge

  • Accelarate onboarding process

  • Increase in employee productivity and sales

  • Improve quality of existing software

  • Promote brand awareness

  • Monitor employees and customers activities

  • Boost performance in call centers, crm, sales team, or any other department of your company

Gamification Examples in Telecommunications

Boost contact center performance

Stimulate the use of tools for an integrated and engaging training experience. Allow managers and employees to check how close they are to their objectives and goals. Identify and predict the best productivity periods. Reduce absenteeism and abandonment rate.


Ensure policy and regulatory compliance

Operate safely and securely. Create an engaging program to ensure compliance with organisational rules, programs, and policies. Reward your employees for sticking to policies, send reminders in real-time and track their progress and results.


Deliver effective communication of your company’s goals

Understanding the overarching goals of the company inspires appreciation. Create milestones that are aligned with your companies objectives. Show employees how their contributions impact the trajectory of their company.


Train and motivate new employees

Let your new hires know what’s expected of them. Train employees in corporate values, product portfolio, branding, risk reduction, safety and compliance. Give rewards for skill development, job responsibilities and information retention.


Maximize employee performance

Allow employees to develop new skills and retain information at work. Create interactive lessons with a reward-based system. Use leaderboard, points, badges and special status. Motivate them to unlock deeper knowledge.


Educate and engage customers

Educate customers and ensure that they understand the benefits and values of the services or products you offer. Send them real-time feedback. Use badges to reward desired behaviours like frequent visits, reviews or product purchases.


Take Your Team’s Performance to the Next Level 

Accelerate innovation and transform the work space into a more productive and less tedious environment. Encourage a sense of accomplishment, stimulate the right actions, generate efficiency and productivity. See how the Mambo Gamification Software is helping companies get better results, and how you can use gamification at your company.

See Use Cases

See How Mambo Can Work For Your Business

Want to increase workforce productivity, measure activities and get more results?

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