Gamification in Insurance

 Engage and motivate employees and customers
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Boost Performance in Insurance

Satisfying customers, broadening awareness of products and keeping agents inline with changing regulations are just some of the challenges that insurance companies are facing today.

Good communication and prompt agility of employees in an ever changing market can help your business stand out. Design a customised strategy for engagement. Use markers of progress. Send clear feedback. Transform goals into awards and make sure tasks are being completed.

Benefits of Gamification in Insurance

  • Reduce policy claims

  • Increase policy renewals due to improved services

  • Reduce administrative costs per claimed policy

  • Broaden awareness of new products and services

  • Motivate internal stakeholders to deliver quality work

  • Accelarate onboarding process

  • Reduce operational/processing costs

  • Increase in employee productivity and sales

  • Increase customer experience and retention

  • Better response to audits, regulatory
    & compliance tasks

 Gamification Examples in Insurance

Train and motivate employees

When you give a goal, you give a purpose. Design interactive training progressions to motivate your employees to further their development. Reward their achievements. Allow administrators to track their progress and record results.


Optimise call centre performance

Promote a positive brand image, offering better customer service. Motivate employees to achieve goals and recognise their efforts. Measure their results to reduce absenteeism, average hold time, average abandonment rate, and customer satisfaction.


Improve adoption of existing software

Introduce a guided learning environment to help your employees get the best out of the features and functions of any existing software. Clarify their goals, reward achievements and give regular feedback.


Encourage customer wellness

Support healthy lifestyles. Help clients engage with activities relevant to their risk profiles. Offer discounts and rewards for adopting changes. Create a positive experience for the customer, reduce fraud, and avoid unnecessary payouts.


Educate customers

Increase literacy in insurance policies. Allow customers to understand what risks they are covered for. Helping customers understand yours products will allow them to make better choices. Better choices mean less cancellations or changes to their policies.


Reduce security risk

Improve employee engagement and motivation when it comes to learning and adhering to security policies. Provide adequate training materials using game mechanics such as status, achievements, and self-direction.


Take Your Team’s Performance to the Next Level 

Accelerate innovation and transform the work space into a more productive and less tedious environment. Encourage a sense of accomplishment, stimulate the right actions, generate efficiency and productivity. See how the Mambo Gamification Platform is helping companies get better results, and how you can use gamification software in your company.

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See How Mambo Can Work For Your Business

Want to increase workforce productivity, measure activities and get more results?

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