Support Overview

Mambo Support Services are here to answer your questions and to help resolve any issue you have with the Mambo Enterprise product.

Service Level Objectives

Different types of support cases will have different response times. Here you can find a list of all the Service Level Objectives (SLOs) offered to Mambo.IO support packages.

Severity Definitions

All support cases opened with Mambo will be classified with a specific Severity. Here you can find a list of all the Severities and their definitions.

Supported Platforms

All support cases opened with Mambo will be classified with a specific Severity. Here you can find a list of all the Severities and their definitions.

Support Case Status

The Mambo support process follows a specific set of steps each associated with a specific status. Here you can find a list of all the case statuses and their definitions.

Security Advisories

Mambo is dedicated to providing secure software to our customers but security is tough. This page provides information regarding any security fixes that we provide to address issues which escaped our safety net.

Upgrade Path

Upgrading your Mambo Platform can be done using Blue-Green Deployments. In order for these to work you must follow these upgrade paths.

Support Policies

The Mambo support offering is based on a number of support policies. Here you will find a list of all the policies provided by Mambo.IO.

Stay Safe. Stay Home.

We hope you are well and safe. On our end, Mambo is fully operational. All ongoing projects will be delivered and all new clients can be catered for.

If you have any questions, feel free to contact us at contact@mambo.io or call us directly on +44 208 123 3879

For more detailed information about COVID-19 disease - please contact your local authority or seek professional help and advice. Stay safe. Stay at home.