How do your customers experience your brand? How does your brand make the customers feel? Building customer loyalty and increasing retention isn’t easy, but we all know it’s worth the effort. Go beyond and offer a completely custom loyalty program – with status, badges and rewards! Don’t limit your program to purchases, expand the reach to actions which impact your brand like sharing with friends, writing reviews or being an ambassador for your brand.
Don’t forget you can use the same gamification platform to improve the training of your customer support team which will also improve the customers experience with your brand.