Incentivize your employees to give their best every day and keep your customers satisfied
Meet daily, weekly, monthly targets
When you allow managers and agents to get real-time feedback on their targets, you keep important KPI’s under control. So, important metrics such as AHT, FCR, ASA and ABR are safe and sound.
PROUDLY HELPING COMPANIES WITH GAMIFICATION PROJECTS ACROSS THE GLOBE
Top gamification benefits for call center
Create a custom gamification solution for managers and employees — where leaderboards, KPI’s and more can be securely accessed and managed.
Empower managers to track their team’s KPIs and follow their progress in relation to each other. Reward high performers and help low performers with training.
Modernize an outdated training model. Encourage a more active and motivated call center. Well-trained and educated employees are critical for customer satisfaction.
Create a seamless work environment where favouritism and attrition are low thanks to a reward system based on employees’ performance and outcomes.
Give goals, recognition and measure agents results to reduce absenteeism, average hold time, average abandonment rate, and agent turn-over.
Securely on-board new hires who need to be up-to-date on your company. Ensure training for branding, corporate values, product portfolio, risk mitigation, safety and compliance.
