Increase call center performance metrics

Use Mambo’s call center gamification platform to build a higher collaborative environment with:

  • Real time performance management
  • Peer-to-peer recognition
  • Intrinsic and extrinsic rewards
  • Healthy competition
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Meet daily, weekly, monthly targets

When you allow managers and agents to get real-time feedback on their targets, you keep important KPI’s under control. So, important metrics such as AHT, FCR, ASA and ABR are safe and sound.

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Call Center Gamification Dashboard

PROUDLY HELPING COMPANIES WITH GAMIFICATION PROJECTS ACROSS THE GLOBE

Engaged call center, engaged customers

Incentivize your employees to give their best every day and keep your customers satisfied

Gamification platform to engage inbound call centers

Make your customer service and support environment a place where call center agents thrive. With our call center gamification platform you can make on-boarding easy. Provide the right rewards for problem-solving and new skills learned.

Up to 98%

increase in employee engagement

70%

decrease in staff turnover

Engaged call center, engaged customers

Incentivize your employees to give their best every day and keep your customers satisfied

Gamification platform to engage inbound call centers

Make your customer service and support environment a place where call center agents thrive. With our call center gamification platform you can make on-boarding easy. Provide the right rewards for problem-solving and new skills learned.

Up to 98%

increase in employee engagement

70%

decrease in staff turnover

Gamification platform to motivate outbound call centers

The way you reach existing clients or generate new sales needs to be effective. Keep your call center motivated to understand your products inside out with positive reinforcement, feedback and rewards. Flatten the learning curve and help agents to retain important information faster in a fun way.

Request A DEmo

Gamification platform to motivate outbound call centers

The way you reach existing clients or generate new sales needs to be effective. Keep your call center motivated to understand your products inside out with positive reinforcement, feedback and rewards. Flatten the learning curve and help agents to retain important information faster in a fun way.

Request A DEmo

Provide a personalised experience and build a high performance culture

Create your own levels, leaderboards, and coupons based on an advanced points-system to engage your:

  • Telesales
  • Customer service and support
  • Telemarketing
  • Billing outreach
  • Market research
Tour the platform

Provide a personalised experience and build a high performance culture

Create your own levels, leaderboards, and coupons based on an advanced points-system to engage your:

  • Telesales
  • Customer service and support
  • Telemarketing
  • Billing outreach
  • Market research
Tour the platform

 Top gamification benefits for call center

Create a custom gamification solution for managers and employees — where leaderboards, KPI’s and more can be securely accessed and managed.


Empower managers to track their team’s KPIs and follow their progress in relation to each other. Reward high performers and help low performers with training.


Modernize an outdated training model. Encourage a more active and motivated call center. Well-trained and educated employees are critical for customer satisfaction.


Create a seamless work environment where favouritism and attrition are low thanks to a reward system based on employees’ performance and outcomes.


Give goals, recognition and measure agents results to reduce absenteeism, average hold time, average abandonment rate, and agent turn-over.


Securely on-board new hires who need to be up-to-date on your company. Ensure training for branding, corporate values, product portfolio, risk mitigation, safety and compliance.


Join us for a live demo

We’ll take you through the platform and answer any questions you have.

Book a Demo

See how Mambo can work for your business

Want to increase workforce productivity, measure activities and get more results?

Request a Demo

Learn more about how gamification can help you

Beginner’s Guide to Gamification in Contact Centers

Improving Contact Center Performance Using Gamification

108 Gamification Elements and Mechanics to Encourage Engagement

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