Improving Contact Center Performance Using Gamification
Take your contact center performance to the next level. Check out how to use gamification for microlearning, habit-forming, metrics and KPIs.
The industry let’s us know that employee engagement is a real problem. A problem with real costs associated to it. The silverlining is that fixing this problem also has the potential to boost your profits and improve customer retention. So how do you keep your employees focused? What benefits can we get from using gamification in our call centers?
https://blog.playvox.com/goals-of-having-a-quality-assurance-program
https://qatc.org/winter-2015-connection/exploring-call-center-turnover-numbers/
https://www.gallup.com/workplace/236165/german-workers-satisfied-not-engaged.aspx
https://www.callcentrehelper.com/poll-how-do-you-measure-first-contact-resolution-70194.htm
https://www.emarketer.com/Article/Customer-Service-Channels-That-Frustrate-Consumers/1013637
https://www.dds.com.br/blog/index.php/gamification-produtividade-reducao-de-turnover-no-contact-center/
https://www.forbes.com/sites/sap/2018/07/17/how-gamification-can-increase-call-center-productivity/#2a20c6bf273c
https://info.microsoft.com/ww-landing-State-of-Global-Customer-Service-Report-Microsoft-Dynamics-365-eBook.html?lcid=en-us
https://www.business2community.com/customer-experience/top-metrics-that-measure-inbound-call-center-performance-02091280
Take your contact center performance to the next level. Check out how to use gamification for microlearning, habit-forming, metrics and KPIs.
Gamification is the buzzword of the decade, and for good reason. It’s one of the many ways businesses engage, reward and motivate their internal and external customers. But you might not know how it applies to contact centers.. Take a look at our ultimate guide to contact center gamification.
Discover how gamification in banking can be used to build a successful engagement strategy for both your customers and your employees.