Improving Contact Center Performance Using Gamification
Take your contact center performance to the next level. Check out how to use gamification for microlearning, habit-forming, metrics and KPIs.
Discover how to motivate actions that add value to your business using Gamification and engage your employees like never before!
Enterprise gamification is the process of integrating game elements and psycological principals into an existing system. This system can be a website, an existing enterprise software, an app or an online community.
The aim is to engage people and motivate them to change behaviours, develop skills or solve problems.
Gamification in companies is currently being applied to customer engagement, employee performance, training and education, contact centers, innovation management, personal development, sustainability, health and wellness, community engagement – and the list continues to grow.
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https://elearningindustry.com/gamification-in-the-workplace-reshaping-corporate-training-5-killer-examples
Take your contact center performance to the next level. Check out how to use gamification for microlearning, habit-forming, metrics and KPIs.
Gamification is the buzzword of the decade, and for good reason. It’s one of the many ways businesses engage, reward and motivate their internal and external customers. But you might not know how it applies to contact centers.. Take a look at our ultimate guide to contact center gamification.
Discover how gamification in banking can be used to build a successful engagement strategy for both your customers and your employees.