Improve contact center metrics such as first-call resolution (FCR), average handle time (AHT), employee satisfaction (E-Sat) and customer satisfaction (C-Sat). Deploy a key strategic initiative using the Mambo enterprise gamification platform to drive the performance of your contact centers. Motivate your employees to give their best every day and keep your customers satisfied.
Ensure your company goals are understood. Provide agents with clear objectives and allow them to visually monitor their progress in real-time. Make training an integral part of your agents objectives and keep them always effective. Create teams and drive some friendly competition that boosts the behaviours which can change your business.