+44 208 123 3879 contact@mambo.io

      Support Overview

      Mambo Support Services are here to answer your questions and to help resolve any issue you have with the Mambo Enterprise product.

      Service Level Objectives

      Different types of support cases will have different response times. Here you can find a list of all the Service Level Objectives (SLOs) offered to Mambo.IO support packages.

      Severity Definitions

      All support cases opened with Mambo will be classified with a specific Severity. Here you can find a list of all the Severities and their definitions.

      Supported Platforms

      The Mambo.IO platform can be operated on-premise and requires certain software. Here you can find a list of all the software required and supported by the Mambo.IO platform.

      Support Case Status

      The Mambo support process follows a specific set of steps each associated with a specific status. Here you can find a list of all the case statuses and their definitions.

      Security Advisories

      Mambo is dedicated to providing secure software to our customers but security is tough. This page provides information regarding any security fixes that we provide to address issues which escaped our safety net.

      Upgrade Path

      Upgrading your Mambo Platform can be done using Blue-Green Deployments. In order for these to work you must follow these upgrade paths.

      Support Policies

      The Mambo support offering is based on a number of support policies. Here you will find a list of all the policies provided by Mambo.IO.

      Community Edition

      Sign-up below and get notified when we launch the Open Source Community Edition.

      Enterprise Edition

      Get started with our Enterprise Edition today! Click below and request your demo of the platform!

      Enterprise Edition

      Get started with our Enterprise Edition today! Click below and request your demo of the platform!

      Community Edition

      Sign-up below and get notified when we launch the Open Source Community Edition.