Support Overview

Mambo Support Services are here to answer your questions and to help resolve any issue you have with the Mambo Enterprise product.

Service Level Objectives

Different types of support cases will have different response times. Here you can find a list of all the Service Level Objectives (SLOs) offered to Mambo.IO support packages.

Severity Definitions

All support cases opened with Mambo will be classified with a specific Severity. Here you can find a list of all the Severities and their definitions.

Supported Platforms

The Mambo.IO platform can be operated on-premise and requires certain software. Here you can find a list of all the software required and supported by the Mambo.IO platform.

Support Case Status

The Mambo support process follows a specific set of steps each associated with a specific status. Here you can find a list of all the case statuses and their definitions.

Security Advisories

Mambo is dedicated to providing secure software to our customers but security is tough. This page provides information regarding any security fixes that we provide to address issues which escaped our safety net.

Upgrade Path

Upgrading your Mambo Platform can be done using Blue-Green Deployments. In order for these to work you must follow these upgrade paths.

Support Policies

The Mambo support offering is based on a number of support policies. Here you will find a list of all the policies provided by Mambo.IO.

Community Edition

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Enterprise Edition

Get started with our Enterprise Edition today! Click below and request your demo of the platform!