Improving Contact Center Performance Using Gamification
Take your contact center performance to the next level. Check out how to use gamification for microlearning, habit-forming, metrics and KPIs.
Developers continously work on similar tasks and deepen their skills in the process. Their improved skills make the tasks become a routine. Routine reduces motivation. To keep your developers engaged you need to give them targets to strive for, focus on their personal development and reward them when they deserve it.
The quality of the professional is directly related to the quality of the education he/she received.
The use of the gamification technique contributes to the improvement of productivity in working conditions, employee motivation and interest in the work
https://www.researchgate.net/publication/322409704_Gamification_in_Software_Development_Projects
https://www.researchgate.net/publication/282711853_What_Are_the_Main_Characteristics_of_High_Performance_Teams_for_Software_Development
Take your contact center performance to the next level. Check out how to use gamification for microlearning, habit-forming, metrics and KPIs.
Gamification is the buzzword of the decade, and for good reason. It’s one of the many ways businesses engage, reward and motivate their internal and external customers. But you might not know how it applies to contact centers.. Take a look at our ultimate guide to contact center gamification.
Discover how gamification in banking can be used to build a successful engagement strategy for both your customers and your employees.